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Terms & Conditions

1. Your commitment to us

When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between Walby Farm Park and yourself. No contract exists between yourself and Walby Farm Park for the sale of any tickets until we have received and accepted your order and received payment in full. Once cleared funds are received, there is a binding contract between us.

2. Prices

The description and price of tickets you order will be shown on the Walby Farm Park website at the time you place your order. Prices are in UK Sterling and inclusive of any applicable taxes. There are no surcharges and once you have paid, we will not increase the price of your tickets. Prices displayed on the website are subject to change without notice. We accept most major credit and debit cards in partnership with our payment gateway.

3. Cancellations

Unfortunately, we cannot issue any refunds for cancellations.

4. Online Security

To ensure that your online shopping experience is secure, your credit / debit card details will be encrypted on a secure server to minimize the possibility of someone being able to read them as they are sent over the Internet.

5. Limitation of Liability

Walby Farm Park’s total liability for in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods.

The limitation on any exclusion from liability contained in these conditions shall be subject to the provisions of second 2(1) of the Unfair Contract Terms Act 1977.

Walby Farm Park will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unseen event beyond its reasonable control including without limitation Internet and Communication outages, fire, flood, war or act of God.

6. Severance

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.

7. Online Tickets Terms & Conditions of use

(i) Tickets purchased online may not be used in conjunction with any other special offer, promotions or vouchers.  No ticket may be re-sold.

(ii) Online tickets cannot be used in relation to any group booking or birthday party booking.

(iii) No refunds are given once the online ticket has been purchased.

(iv) Any discounts or offers online are available for limited quantities and periods only and shall not be available on bookings made by phone or in person.

(v) Please bring along your Booking Reference Number and / or an email print out.

(vi) All persons covered by an online ticket must enter the attraction at the same time, or have a copy of the online ticket when entering Walby Farm Park.

(vii) Tickets purchased as online tickets must be printed and legible and are valid for 2 months from the date of purchase, (excluding tickets valid for a particular or specific named event). Should they be used on dates other than that for which they were purchased, Walby Farm Park reserve the right to refuse entry. Where entry is sought on a different date; if the online ticket purchase price is higher than the on the day admission charge, no refund will be given. On the day prices exclude any current on the day offers/discounts.

(viii) If concession tickets are purchased as online tickets, Walby Farm Park reserve the right to ask for proof of status.

(ix) If the online ticket is scanned and shows that it has already been redeemed then entry will be refused.

(x) Any queries should be put in writing to the Welcome Team, Walby Farm Park, Walby, Crosby-on-Eden, Carlisle, Cumbria CA6 4QL.

(xi) Online tickets may be used when purchasing a new Annual Pass on the same day as the visit against the new Annual Pass price, where the admission quantity and type (i.e. adult or child) matches the membership quantity and type purchased.

(xii) Online Annual Passes provide entry into Walby farm Park for one year. An Annual Pass card will be provided the first day that this online ticket is used. The start date will be when the online ticket is first used, as long as it is within 2 months of purchase. The Annual Pass must start within 2 months of purchase.

(xiii) Children under 16 must be accompanied by an adult. No refunds are available for unused tickets.

(xiv) The credit or debit card used to purchase the tickets must be brought with you on the day of your visit, together with a print out of your online ticket or your Booking Reference Number.

(xv) Prices are correct at time of going to press and are subject to change without notification.

We very much look forward to seeing you soon.